Privacy Policy

1. Who We Are

Neon Marketing ("we," "our," or "us") is a digital marketing agency registered in Pakistan, operating globally. Our website is neonmarketing.io. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, submit a form, purchase our services, or otherwise interact with us.

For any privacy-related questions, you can reach us at info@neonmarketing.io or via WhatsApp at +92 302 442 1585.

2. Information We Collect

We collect different types of information depending on how you interact with us.

a) Information You Provide Directly

• Contact details: Name, email address, phone number, company name, and country when you fill out a contact form, request a growth audit, or subscribe to updates.
• Project information: Business requirements, goals, budgets, brand assets, and any other details you share when requesting a quote or starting a project.
• Communication records: Messages, emails, chat transcripts, and voice notes exchanged with our team.

b) Information Collected Automatically

• Usage data: Pages visited, time spent, referral source, browser type, device type, and screen resolution.
• Analytics: We use Google Analytics (GA4) to understand aggregate visitor behavior. GA4 uses cookies; you can opt out via browser settings.
• Cookies: Essential cookies for site functionality and optional analytics cookies. No advertising or tracking cookies are used without consent.

c) Information from Third Parties

• If you interact with us via social media platforms (WhatsApp, Facebook, X), we may receive your public profile information and message content.
• Payment processors may share transaction confirmation data (amount, status) but never your full card details.

3. How We Use Your Information

We use your information for the following purposes:

• Service delivery: To execute SEO campaigns, manage ad accounts, create content, build websites, develop software, and deliver any service you purchase.
• Communication: To respond to inquiries, send project updates, performance reports, invoices, and appointment confirmations.
• Marketing: To send newsletters or service offers. You can unsubscribe at any time by emailing us or clicking "unsubscribe" in any email.
• Improvement: To analyze website usage patterns, fix bugs, and improve our offerings.
• Legal compliance: To fulfill tax, accounting, and regulatory obligations where applicable.

4. Legal Basis for Processing (EEA Visitors)

If you are located in the European Economic Area (EEA), we process your data under the following legal bases:

• Consent: When you fill out a form or opt in to marketing emails.
• Contract: When you purchase a service and we need your data to fulfill the agreement.
• Legitimate interest: To improve our website, prevent fraud, and communicate about services you have expressed interest in.

5. How We Share Your Information

We do not sell, rent, or trade your personal data. We only share information with:

• Service providers: Hosting providers (Hostinger), email delivery (SMTP), analytics (Google Analytics), payment processors, and cloud infrastructure used to deliver our services.
• Ad platforms: If you hire us for paid advertising, we will set up and manage campaigns on Meta (Facebook/Instagram) and Google Ads under your account or ours, using only the data necessary for campaign operation.
• Legal requirements: If required by law, subpoena, or court order.
• Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred with prior notice.

6. Data Security

We implement industry-standard security measures including encrypted connections (SSL/TLS), secure SMTP for email delivery, access controls on internal systems, and regular password updates. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security, but we take every reasonable precaution to protect your data.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Specifically:

• Inquiry data: Deleted after 12 months if no project is started.
• Client data: Retained for the duration of the service engagement plus 36 months for warranty, support, and legal compliance.
• Analytics data: Anonymized after 26 months per Google Analytics defaults.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your personal data (subject to legal retention requirements).
• Object to or restrict certain types of processing.
• Port your data to another service provider in a structured format.
• Withdraw consent at any time for data processed based on consent.

To exercise any of these rights, email us at info@neonmarketing.io. We will respond within 30 days.

9. Cookies

Our website uses the following cookies:

• Essential cookies: Required for site functionality (session, preferences). Cannot be disabled.
• Analytics cookies (GA4): Help us understand how visitors use our site. These can be disabled via browser settings or the GA4 opt-out tool.

We do not use advertising cookies, retargeting pixels, or third-party tracking scripts beyond Google Analytics.

10. Third-Party Links

Our website may contain links to third-party platforms (social media, payment gateways, partner sites). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." For material changes, we will notify you via email or a prominent notice on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at:

Email: info@neonmarketing.io
WhatsApp: +92 302 442 1585
Website: neonmarketing.io